Returns & Refunds

We accept eligible return requests made within 14 days after delivery. This includes eligible change-of-mind returns as well as cases where an item arrives damaged, incorrect or materially different from the item ordered.

Return Eligibility

For a standard return, the watch should be:

• unused and unworn other than a reasonable initial inspection;
• undamaged and in the condition in which it was received;
• returned with the original packaging and included accessories;
• sent back using the return instructions provided by our support team.

Change-of-Mind Returns

If you decide the item is not suitable, contact us within 14 days after delivery. Change-of-mind returns are accepted when the item satisfies the return conditions above.

Damaged, Incorrect or Materially Different Item

If the product arrives damaged, the wrong item is delivered or there is a material discrepancy from the item ordered, contact us with your order number and photographs that clearly show the issue. This helps us review the case before the item is returned.

How to Start a Return

1. Use the Contact Us form and include your order number.
2. Tell us whether you are requesting a refund or exchange and explain the reason for the return.
3. Wait for the return instructions before shipping the item.
4. Pack the product securely with its original packaging and included accessories.

For an approved return, return-shipping arrangements and instructions will be provided by the seller. Do not return an item to an address printed on the original shipping parcel unless our support team specifically instructs you to use that address.

Refunds

Eligible refunds are processed after the returned item is received and inspected. Refunds are sent through the appropriate original payment route where possible. Your bank or payment provider may require additional time before the refunded amount appears.

Exchanges

If an exchange is approved, availability of the replacement model will be confirmed before the replacement is arranged. If the requested model is unavailable, another suitable resolution can be discussed.

Order Changes or Cancellation Before Dispatch

If you need to change an address, model or other order detail, contact us as soon as possible. We will try to help while the order is still processing, but a change cannot be guaranteed after packing or dispatch has begun.

Questions?

If you are unsure whether your order qualifies, contact us before sending anything back. This is the safest way to avoid a return being delayed or sent to the wrong location.